What shipping methods are available?
Australia Post Standard Shipping to Australia and New Zealand only at this time.
How long will it take to get my order?
Pre-orders will take an estimated 2 weeks for printing, then once dispatched can take approximately 1 week to receive within Australia or up to 2 weeks to New Zealand. Tracking numbers and updates will be communicated with customers throughout this period.
Payments
What payment methods are accepted?
Credit Card, Debit Card or Applepay.
Is purchasing online safe?
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website. Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
Orders & Returns
How do I place an order?
Select item(s) and add to cart then proceed to check out.
Pricing
All purchases via the website are transacted in AUD or NZD by selection of currency.
Prices online are inclusive of delivery charges. Prices are subject to change without notice.
Pricing errors: Lowriders Australia & New Zealand reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Lowriders Australia & New Zealand will notify you of any error in pricing and you may elect to not purchase any good(s) where the price has been corrected.
How can I return a product?
Faulty products only can be returned. We do not accept returns for change of mind.
Notification must be made to Lowriders Australia & New Zealand via email at info@lowridersausnz.com within 14 days from Australia Post confirmed receival date.
Lowriders Australia & New Zealand reserve the right to refuse any claim without just cause and proof of faulty product from manufacturing problems.
Damage or faults caused by the purchaser will not be approved for return.
How can I cancel or change my order?
Contact must be made within 2 hours of completing order at checkout.